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I cannot praise Houston's highly enough for their exemplary customer service and their willingness to 'go that extra mile' (no pun intended). This family-run local business recent provided transport for a local event with the details changing frequently and right up to the last minute; Houston's were flexible, patient, accommodating and very professional. I would have no hesitation in recommending them and I will certainly use their services in the future.
Having just returned from my first coach trip with Houstons and I cannot sing their praises high enough. The outstanding customer service received was worthy of a gold medal. from the moment we stepped onto the coach at Dumfries we were treated like royalty. The coach driver, Mark was extremely helpful and very professional. He explained all the safety rules etc. and had a very caring attitude, constantly making sure we were comfortable and warm enough or if too warm, he put the air con on. Also the coach was very comfortable indeed. making the journey to Liverpool, a very enjoyable journey (not to mention the on board "bingo". what a laugh that was, superb). The overnight stay in the Hampton by Hilton in Liverpool was a beautiful hotel, absolutely perfect. however the only wee wee moan (sorry, its only a wee one). would have liked a longer stay in Liverpool, missing out the Cheshire Oaks outlets,and leaving Liverpool on the Sunday late afternoon. However, this is my first trip with Houstons and it will certainly not be the last. cannot wait to travel with them again.l would not hesitate to recommend them for their high standard of customer care.And a big thank you to our lovely coach driver Mark.
Thank you once again for the outstanding bus service our guests received on our wedding day to and from the venue. Our guests commented on the excellent comfort and quality of the bus (including the air conditioning on a very hot day). I particularly liked how the bus driver came to check with us before leaving that all our guests were on the bus who needed to be before he left. The office staff who I dealt with when booking were also extremely polite, professional and extremely helpful. An excellent company who provide exceptional service. Thank you once again!
Thank you once again for the excellent service you provide for our members. We are particularly impressed with the quality of your coaches and the great attitude of your friendly drivers. Your office staff are professional and very efficient and nothing is too much trouble. A family company who provide great service to the community
This is to say a very big thank you for a wonderful day out. I had secretly said that it would be on my dear mother's 87 birthday. Keith was such a good and considerate driver,with a great sense of humour which made the whole group friendly. The High tea at Arden House Hotel was excellent and everyone wished Rose a very happy birthday.
We had used Houstons coaches for the past 3 year for our supporters club coaches, from the girls in the office and the driver all very efficient and friendly and the coaches were always clean and comfortable.
I would like to thank you once again for the fantastic service we receive from you when hiring your coaches for our running club outings - from emailing for a quote to collection and return of us to the event the service was first class.
We have booked them for our next day out!!
we are very happy with the excellent service provided by Houstons
coaches . the staff are always friendly and very helpful in the office
and drivers A1
We are a local sports club and we have used Houston Coaches numerous times in the past years, I would not go by them.The cost and service is always to a very high standard and the staff from the office to the drivers are always very pleasant and helpful. The buses are very clean and comfortable especially for our long journeys.
We initially chose Houston Coaches because their quote was cheaper than other places we rang. But the more we communicated with them we realised we had definitely made the right choice. We booked them for our wedding at GG’s Yard. Our guests were staying at B&Bs in the surrounding area. I phoned them with the different addresses and they recommended pick up times and doing the drop off in 2 parts. Nothing was too much hassle for them and they worked with us to get all our plans perfect. This was amazing as it was one less thing to stress about on our wedding day.
We would highly recommend Houston Coaches. Outstanding service and the best price we found in the area.
Thank you so much.