Once the seat is booked full payment must be made within fourteen days (unless agreed otherwise with office staff at time of booking)

Trips may be cancelled due to a lack of interest. You will be given fourteen days notice if a trip is going to be cancelled – you will receive a phone call to confirm cancellation. If we are unable to contact you we will send you a letter. Refunds will be issued by cheque for any trips that we cancel.

If you can no longer attend a day excursion you have until fourteen days before the trip takes place to cancel your seat. In the event of this you will receive a credit note for your payment to be used against another tour. If you cancel after the given time scale you will not be entitled to a credit note

For day excursions with tickets (e.g theatre tickets, event tickets etc.) you will not be entitled to a credit note unless the ticket is re-sold. If for any reason you have to cancel you must do so 28 days prior to the date of excursion (this gives us more time to be able to re-sell your ticket so you have more chance of getting the full amount as a credit note as reimbursement.) If you cancel after the 28 days it will be your own responsibility to try and re-sell your ticket.

If any tickets have been booked for activities out with the Houston’s Tour at a tour destination and the trip is cancelled Houston’s cannot refund you.

Payment Terms

We charge for payments made by Credit/Debit card. Debit cards are charged 20p and credit cards are charged 1.4%

Cheques should be made payable to “Houston’s Mini Coaches”

Payment plans are available – please discuss them at time of booking.

Prices

Tickets and entrance fees are included in most of our prices; day excursions without entrance fees included are – Edinburgh Flower Show, T in the Park, M&Ds and Alton Towers. If you buy these tickets in advance and the trip is cancelled Houstons Coaches will not be able to refund you for these tickets.

Information for on the day

On the day of the excursion you will be met by our driver at your chosen pick up point (Lockerbie, Lochmaben, Dumfries, Annan, Gretna*, Moffat*)

All entrance tickets are issued by the driver on the coach. Most of our excursion tickets have to be collected at the venue on the day.